VACATURE | 19 augustus 2021

SERVICE DESK LEAD

Vacature Team Manager Simply Deliver

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Are you the experienced Service
Desk Lead we are looking for?

Simply Deliver is an international company providing cross-platform software solutions for Logistics as a SaaS and as a Platform to leading brands and based on international standards and customer experience. Simply Deliver has offices in the Netherlands and Turkey.

We are looking for Service Desk Lead for our Development Center in İzmir.

A brief job description of the position and preferred qualifications for the suitable candidates are defined below:

Education
  • Bachelor’s degree in Management Information Systems, Computer Engineering or Software Engineering in a related technical field or equivalent practical experience.
  • Master degree is an additional asset.
Experience / Technical Knowledge:
  • Fluent in English. (Our working language is English).
  • Advanced communication skills, Openness to feedback, problem solving, analysis, planning, and follow-up.
  • 3+ years of experience in a field of Helpdesk and IT Service Management.
  • Knowledge in Agile project management methodologies.
  • Broad understanding of client IT technologies and business considerations.
  • Strong communication and leadership skills.
  • Able to manage time and priority.
Job Description:

The successful new joiner will be a member of an international team, which enables him/her to improve his/her technical and personal competencies.

What we are expecting from her/him;

  • Working as apart of the technical team (NL, DE and TR based).
  • Proactively monitor cloud systems from the given SLA promises point of view.
  • Generate monthly SLA reports
  • Coordinate with key users to define and direct incident Management.
  • Manage, report and communicate on the global performance of the processes he owns.
  • Coordinate and facilitate the Incident Management process across the global organization.
  • Leading Help Desk projects.
  • Communicate upcoming Changes to impacted parties.
  • Facilitate post-support reviews / reactions.
  • Report on Incident Management activities.
Nice to have:
  • German / Dutch language skills.
  • Experience working on SaaS products in an Agile organization.
  • Experience in working in APEX.
  • A thorough understanding of the strategic vision for the service desk and the ability to set the long-term direction of the team.
  • An ability to balance and plan the short-term actions of the team.
  • Knowledge and understanding of all relevant industry standards.
  • Knowledge and understanding of best practices for service management.
What do we offer?
  • International work environment and international customer projects.
  • Opportunity to improve your soft and technical skills in a learning supportive environment with Buddies.
  • Performance evaluation system.
  • Support and guidance for your career development.
  • Working remotely during the pandemic.
  • Netflix and Spotify packages.
  • Happy meeting sessions and Freaky Fridays / Simply Cafe with team soul.
Service Desk Lead in short:
  • 3+ Years experience in a field of Helpdesk and IT Service Management.
  • Broad understanding of client IT Technologies.
  • Excellent English verbal skills.
  • Excellent communicator and leadership skills.
  • Knowledge of Agile.
Apply now

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    Çağıl Şengül
    c.sengul@simplydeliver.com