Frequently asked
questions
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Frequently asked
Answers to the most frequently asked questions of our customers
Can I stop if I don't like it?
Yes, it is. You can easily choose to enter into a monthly basic contract that you can terminate at any time.
How safe is my data?
We work together with the world’s leading hosting company “Basefarm”.
Can I get it installed locally?
We strongly advise our customers to take advantage of the benefits of using the cloud. (no infrastructure costs, no maintenance & upgrade costs and automatic upgrades / backup etc …) but if there really is no other way to use it, we can also arrange a local installation.
Can I participate in your product development roadmap?
Yes, please contact us about this.
Questions about automated order entry
What type of files can you process?
PDF, Excel, Word, Images, Emails
Can you process images / scanned documents?
Yes, but it must be readable.
How fast can you implement it?
If you have knowledge of your back office integration, this can be done in 5 days.
How long does it take to define a document in the system?
Yes, we have standard integrations. Please contact us for the complete list.
Questions about the customer portal
Can I upload my own logo?
Yeah. Not only that, you can fully customize it to the look & feel of your business. You will also get a special link such as; portal.mycompany.com
What can my customer do with it?
Almost everything as you allow. Create new shipment, update shipments (if allowed), send or request documents, track the shipment (location, timestamps, events, etc.) Price request, check existing contracts, invoices, etc…
Can I determine who can enter what and see what?
Yes, we have a very flexible and advanced security and authorization system.
Questions about Visibility Platform
Should the driver always use a mobile device?
Not if the truck has an on-board computer. From there we can also read the data.
Do you have standard integrations?
Yes, we have standard integrations. Please contact us for the complete list.
Questions about intermodal order management
What modalities can I manage?
Truck, rail, inland waterway, ferry
Do you have standard integrations?
Yes, we have standard integrations. Please contact us for the complete list.
